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Frequently asked questions

Setup and Configuration ( 31 )

This is how to setup your Lumify system

2. How do I install the Lumify application?

Lumify automatically installs once you have downloaded it to your smart device from the Google Play store. In rare cases, the security settings on your device may prevent Lumify from installing. If this occurs, please check your device's security settings or contact your local IT department for assistance.

3. Can I use the Lumify application with non-Lumify transducers?

No. The Lumify app works only with Lumify transducers. If you connect a non-Lumify transducer to your device, the Lumify app works in demo mode only.

4. How will I know when a Lumify application update is available?

You can configure your device to update apps individually or allow them to be updated automatically. If your Lumify-compatible device is configured to automatically update apps, the Lumify app updates automatically when an update is available, unless the update includes a permissions change. In that case, you are prompted to update the Lumify app. If your device is configured to update apps individually, you can obtain the latest Lumify update from the Google Play Store. For more information, search for "update apps" in Google Play Help.

5. Can I transfer my Lumify app to a new device?

Yes. Download and install the Lumify app from the Google Play Store onto your new device, connect your Lumify transducer, and then follow the easy registration steps. Lumify cannot transfer patient data between devices. You can save patient data from your previous device to a network share, local repository, DICOM server, or external storage.

6. Can I use any USB cable to connect my transducer to my device?

No. The Lumify transducer is a high-quality medical-grade product and requires a special cable to ensure that you achieve the highest quality performance from your Lumify system. We only guarantee that the Lumify system will perform to specifications when you use the Philips-approved Lumify cable with your transducer.

7. What happens if I use a smart device that is not on the compatible devices list?

We work hard to maintain a current list of compatible devices www.philips.com/lumify-compatible-devices. All of the devices on our compatibility list have been rigorously tested. We ask you to pick a device from this list to ensure complete compatibility

8. Which smart devices are compatible with Lumify?

A list of smart devices Philips has tested and determined to be fully compatible with the Lumify application and transducer can be found here: www.philips.com/lumify-compatible-devices.

9. How do I make sure that the data I store on my Lumify-compatible device is secure?

The Android operating system and each device manufacturer provides methods for securing the data on your device, such as data encryption and use of passwords for access. We highly recommend that you consult with your local IT Security department to ensure that your device is implemented in accordance with your specific security requirements.

10. Is the Lumify product HIPAA compliant?

The Lumify app integrates with your security policies and uses the communication protocols set up by your instutition. The Android operating system provides protective mechanisms such as password protection and encryption. The Android OS also provides an industry-standard mechanisms to protect data in transit through enterprise-level authentication and encryption.

11. How do I register my new Lumify product?

You must have internet access to register Lumify. First, connect your device to a wireless or cellular network. Next, connect your Lumify transducer to your device, and then follow the step-by-step instructions that appear in the Lumify app.

12. Can I connect my Lumify transducer to more than one device?

Yes. You can use a Lumify transducer on as many devices as you would like. You must register the transducer the first time you connect it to a new device. After initial registration, you can use the transducer without re-registering.

13. Why can’t I find the Lumify app on the Google Play store?

If you cannot locate the Lumify app on the Google Play Store, make sure that your device and Android OS meet the Lumify system requirements, and that you are visiting the Google Play Store from a country in which Lumify is available.

14. How do I configure my tablet for network connectivity?

See the documentation that accompanies your device for instructions on how to configure your device for wireless or cellular network connectivity.

15. How do I transfer images from my device to an external archive location?

You can export exams and images to a DICOM PACS, to a network share, or to a local repository. You can also e-mail images. Supported e-mail applications include Gmail, K-9 Mail, Yahoo, Outlook, and Inbox. For more information, see the Lumify User Manual at www.philips.com/lumify-manual.

16. How do I delete all patient information from my device?

To delete patient information from Lumify, select Settings and then select Reset Database in Patient Database. To delete all data from your device, reset your device. For instructions, see the documentation that accompanies your device.

17. Is it okay for me to update the OS on my device?

Yes. Philips actively tests compatibility with the Lumify app as new OS versions are released.

18. What should I use to clean my Lumify transducer?

See your Lumify User Manual for a list of approved cleaning and disinfecting solutions.

19. How can I clean and disinfect the device on which I use the Lumify app?

It is your responsibility to appropriately clean and disinfect your device in accordance with the device manufacturer's instructions and with your institution's policies for cleaning and disinfecting of medical devices. For more information, see the documentation that accompanies your device and your institution's policies for cleaning and disinfecting of medical devices.

20. How large is the Lumify App?

The Lumify App is very small -- approximately 50 MB in size, which is less than the size of a typical MP3 tune.

23. Does Lumify support WPA enterprise Wi-Fi security?

Compatible Android devices support existing Wi-Fi security protocols, including security certificates. The compatible devices list is available at www.philips.com/Lumify-Compatible-Devices.

24. Can I move the focal zone by touching the screen and dragging?

No. Lumify automatically adjusts the number and position of focal zones based on the preset application, color box position, and depth. 

25. Where can I find information about cleaning my transducers?

See the Transducer Care section of your Lumify User Manual for transducer care methods and for a list of approved cleaning and disinfecting solutions.

26. Does Lumify include Autoscan?

Yes. Autoscan, sometimes called Autogain or Live iScan, adjusts the gain of every line of every image in real time, and ensures that the overall brightness of the image is maintained. Autoscan eliminates the need for you to adjust TGC (time gain compensation).

27. Can I export PC format images from Lumify?

Yes. You can email the exam with the images in PC format, or export the images to a local directory from which you can connect your computer. For more information, see your Lumify User Manual.

28. Can I export DICOM format images from Lumify?

Yes. You can configure a DICOM destination and export to a DICOM PACS. Your IT department can provide the network information needed to configure the DICOM destination. For more information, see your Lumify User Manual.

29. How do I to configure Lumify for network connectivity?

For information about configuring your device for wireless networking, see the Lumify Ultrasound System User Manual www.philips.com/lumify-manual.

30. Why can’t I export exams to a DICOM PACS?

Try these troubleshooting tips:
• Make sure that your device has constant wireless or cellular network connectivity. For information about configuring your device for wireless or cellular networking, see the documentation that accompanies your device.
• Test the connection to the DICOM PACS: Select the export destination, and touch Test. For more information, see your Lumify User Manual.
• Work with your network administrator to make sure the DICOM Destination Settings in Lumify are correct. For more information, see your Lumify User Manual.

31. How do I capture an image in Mmode ?

To capture an M-Mode image, freeze the image with the desired M-Mode trace and then touch Save Image. The image is added to the patient record as you see it on the screen.

Subscription Details & Management ( 9 )

Understanding the Lumify subscription offering

1. How do I place an order for Lumify?

To set up an account and place an order please call our Philips Lumify Support representatives at (844) 695-8643.

2. How do I change the method of payment or the credit card number for my subscription?

Please call your Philips Lumify Support representative at (844) 695-8643 to set up or change your payment method.

3. How do I get billed?

Billing begins ten calendar days after the date the transducer(s) were shipped to you. Your monthly billing cycle is based on that date. Philips invoices you for each month at the beginning of the monthly billing cycle. You are responsible to pay such invoice within 30 days of the date of the invoice. Alternatively, you may provide credit card information and authorize Philips or its authorized contractor to charge your account on a monthly basis. If the Lumify Service is terminated by you or by Philips, you must return your transducer(s) to Philips. Philips will provide you with a prepaid shipping label. If you do not return the transducer or transducers within 30 days of termination, Philips reserves the right to charge a per-transducer lost equipment fee.

4. How long will it take for my Lumify transducer to arrive?

Your Lumify transducer or transducers should arrive within two weeks of order placement. Larger orders may take longer, and actual delivery time is dependent upon product availability. Please call (844) 695-8643 if you have questions about your order.

5. What type of warranty is offered with the Lumify solution?

Your Lumify subscription is covered by a standard warranty that includes access to the support section of our Lumify portal, access to our Philips remote support experts, and coverage for your Lumify transducer against manufacturer's defects. Extended coverage is available through our Extended Protection Plan that provides you with protection against accidental damage, theft or loss.

6. What are the terms and conditions of the subscription?

The Lumify Service (or the “Service”) consists of (i) rental by you of one or more ultrasound transducers owned by Philips and (ii) the grant by Philips to you of a license to the Lumify software application. Please see the Lumify Subscription Agreement at www.philips.com/lumify-subscription-agreement.

7. Who owns the transducer?

Philips is renting ultrasound transducers to you for duration of this subscription. Ownership of the transducers is not being transferred from Philips to you. You must return transducers to Philips at the end of the subscription period. Philips will provide you with a prepaid shipping label. You are solely responsible for proper care and use of the transducers during the subscription period. The transducers may be new or used transducers that have passed all Philips quality control procedures.

Title to the transducers will at all times remain with Philips. You will not pledge, hypothecate, sell, lease, transfer, assign or otherwise encumber the transducers nor allow any liens or security interests or other rights in the transducers to be filed, registered, perfected, or granted in any way.

You will bear all risk of loss (including theft or damage due to fire, flood or other casualty loss) with respect to the transducers from the date of your receipt from Philips until the transducers are returned to Philips. All transducers returned to Philips must be in the same condition as originally provided to you except for normal wear and tear. If you do not return the transducers in the same condition (except for normal wear and tear), Philips reserves the right to charge you a per transducer “damaged equipment” fee in the amount of Five Thousand Dollars ($5,000). An extended warranty is available to cover casualty loss at an extra charge.

Philips may remotely disable transducer functionality upon termination of your subscription.

8. How do I cancel my subscription?

To cancel your subscription to the Lumify service, please call (844) 695-8643. When you cancel your subscription, you must return your transducer or transducers to Philips. Philips will provide you with a box and prepaid shipping label. If you do not return the transducers within 30 days after termination, Philips reserves the right to charge you a per probe “lost equipment” fee.

9. Can I buy the Lumify transducer instead of subscribing to the Lumify service?

Yes, we offer several flexible options for acquiring Lumify! You can choose to subscribe for 1, 12 or 24 month periods, or purchase Lumify outright.

Troubleshooting ( 10 )

1. The Lumify registration process failed, what should I do?

First, make sure that your device is on the compatible devices list: www.philips.com/Lumify-Compatible-Devices

Next, make sure that the transducer is securely connected to your device and that your device is connected to a wireless or cellular network throughout the registration process. Registration can fail if your device loses connectivity. If this occurs, disconnect the transducer, re-establish connectivity, and then connect the transducer.

2. Do I need to be connected to a wireless network to scan with Lumify?

No. Once you have registered Lumify, it does not require wireless or cellular network connectivity to operate. The Lumify app must connect to the Lumify portal at least once every 30 days to verify your subscription status and to ensure that you have the latest software updates. Philips recommends that you have connectivity to a wireless or cellular network on a regular basis to maximize the benefits the Lumify service offers.

3. Why is there no information in the DICOM logs?

You must enable DICOM logging before Lumify will collect data. For more information, see your Lumify User Manual.

5. How do I find my transducer's serial ID?

You can find the six-digit alphanumeric serial ID on the side of your transducer. Alternatively, connect the transducer to your device and start Lumify. Touch About from the side menu, and view the six-digit alphanumeric serial ID.

6. Can I delete a Modality Worklist server from Lumify?

Yes. For more information, see your Lumify User Manual.

7. What does a red X or green check mark by my export destination indicate?

A red X indicates that Lumify is unable to connect to the export destination. A green check mark indicates a successful connection to the export destination.

8. How do I get technical support?

Please see the Lumify user documentation or search these FAQs to see if your question is addressed.

If you need further technical assistance, there are two ways to reach technical support:

- Call 1-800-722-9377 and select option 1 to reach a Philips Customer Care Solutions Center Agent. The agent will take your information and connect you to a remote support engineer to troubleshoot your issue.

- Call 1-844-MYLUMIFY ((844) 695-8643) and select option 3, then at the next recording press 1 to reach a Philips Customer Care Solutions Center Agent. The agent will take your information and connect you to a remote support engineer to troubleshoot your issue.

9. What can I do if my device no longer recognizes the Lumify transducers?

Try these troubleshooting tips:
• Make sure that the transducer’s USB connector is properly connected to your device.
• Restart your device and follow the troubleshooting tips in the System Maintenance chapter of the Lumify User Manual.
• If you need additional help, contact technical support. There are two ways to reach technical support:
- Call 1-800-722-9377 and select option 1 to reach a Philips Customer Care Solutions Center Agent. The agent will take your information and connect you to a remote support engineer to troubleshoot your issue.
- Call 1-844-MYLUMIFY ((844) 695-8643) and select option 3, and then 1 to reach a Philips Customer Care Solutions Center Agent. The agent will take your information and connect you to a remote support engineer to troubleshoot your issue.

10. Why do I see a message "Unsupported transducer" when I plug in my S4-1 transducer?

S4-1 requires Lumify app version 1.6. To check your app version,
go to Lumify - Settings -> About menu.

If you have app version 1.2 or earlier, go to the Google Playstore to get your upgrade to 1.6.

If you have app version 1.6, please call our Philips Lumify Support representatives at (844) 695-8643.

Product Offering ( 34 )

Product related questions

1. Will you add other imaging modes such as PW Doppler?

The Lumify team is continuously working on improving Lumify, including new transducers, features and services.

2. How does Lumify's imaging performance compare to other systems?

The Lumify app provides imaging performance comparable to larger systems, with no compromise in depth penetration or tissue resolution.

3. How much usage time can I get from my Lumify system?

Scan times depend on your device, but generally, you can scan continuously for two to four hours. To see the estimated scan time for compatible devices, please visit http://www.philips.com/lumify-compatible-devices.

4. How much memory space will Lumify require?

The Lumify app requires approximately 50 MB of storage space, with additional storage space required for patient data.

5. How durable is the Lumify transducer?

The Lumify transducer family has been designed and tested to meet the rigorous reliability needs of the highly mobile ultrasound market and to ensure that your transducers will survive the type of wear and impact that occurs in the highly mobile ultrasound environment.

6. Can you tell me more about how the Lumify subscription works and what it includes?

You can subscribe to the Lumify service on a month-to-month basis, with no long-term contract. The subscription model ensures that you always receive the latest ultrasound technology and includes Lumify transducers, the Lumify app, software upgrades, a manufacturer's warranty, and access to Philips service and education. Your subscription includes a carrying bag for your device and transducer or transducers. Your subscription does not include an Android device.

8. What is Lumfiy's image storage capacity ?

A typical ultrasound exam with a few still images uses only about 10 MB of storage. Exams with a few three-second loops use about 50 MB.   You can store hundreds of exams on any device with which Lumify is compatible (www.philips.com/Lumify-Compatible-Devices).   Actual storage capacity depends on several factors, such as how much content is stored on your device.

9. Does Lumify support Windows devices, such as the Surface tablet?

At this time, Lumify supports only Android devices. We are continually exploring opportunities to expand support for all platforms.

10. Does the Lumify patient information include accession numbers?

Yes. The Patient Info form has an Accession Number field. Additionally, it can be obtained via the Modality Worklist functionality.

11. Can I use Lumify for pediatric imaging?

Yes. Pediatric imaging is an indication for use.

12. Can I make make near-field or far-field gain adjustments with Lumify?

You can adjust overall gain with Lumify, and AutoScan (continuous iScan gain optimization) is always on to keep the image gain uniform from shallow to deep.

13. Is loop capture prospective or retrospective?

Lumify captures loops (3-10 seconds in length) prospectively. Lumify starts capturing once you touch Save Loop and continues to capture until you touch Stop or until the specified loop length time expires.

15. Does Lumify include XRes?

Yes. XRes, the latest generation of image processing, improves image resolution and makes structures easier to visualize. Philips optimizes XRes for each clinical application.

16. Does Lumify include Tissue Harmonic Imaging (THI)?

Yes. Lumify uses THI based on the clinical application. For example, on the C5-2 transducer, both the gallbladder and OB/GYN applications use THI.

17. Does Lumify include SonoCT ?

Yes. SonoCT, sometimes called spatial compounding or multibeam, is active on the L12-4 and C5-2 transducers for all applications except Lung.

18. Will I get reimbursed for exams performed using Lumify?

Lumify is a prescription medical device available for purchase by licensed medical physicians (defined as Doctor or Medicine – MD of Doctor of Osteopathic Medicine – DO) and healthcare providers that employ licensed physicians.
Ultrasound services performed with an Ultra mobile or hand-carried ultrasound system are reported using the same ultrasound codes that are submitted for studies performed with cart-based ultrasound systems so long as the usual requirements are met. All ultrasound examinations must meet the requirements of medical necessity as set forth by the payer, must meet the requirements of completeness for the code that is chosen, and must be documented in the patient’s record, regardless of the type of ultrasound equipment that is used.

19. Does Lumify support DICOM Modality Worklist (MWL)? How do I setup a Modality Worklist server?

Yes, you can configure and query a DICOM MWL server. For more information, see your Lumify User Manual.

20. Can I create temporary ID when I start an exam? If so, can I modify it with patient information later?

Yes. Touch Scan on the Scan/Create Patient display to begin imaging without entering patient information. You can modify patient data at any time until you end the exam.

21. Is Color Mode available?

Yes. Two color modes are available: Fast Flow (high color scale for arterial flow) and Slow Flow (low color scale for venous flow)

22. Can I scan or review images in full-screen view?

Yes. To view an image in full-screen view, touch [[full-screen view icon]] in the lower right corner of the image. To restore normal viewing, touch [[return to normal view icon]]

23. What barcode formats does Lumify support?

See your Lumify User Manual for a full list of supported formats and for instructions on how to configure the barcode scanner.

24. Which transducers is Mmode available on?

MMode is available on the S4-1, C5-2 and L12-4 transducers.

25. Can I use Lumify outside the hospital?

Lumify is a transportable ultrasound system intended for use in environments where healthcare is provided by healthcare professionals that may include home, hospital, clinical or medical office, and transportation (EMT) environments.

26. What is included with my outright purchase of Lumify?

When you purchase Lumify outright, you get the Lumify transducer(s), the Lumify app, software upgrades, and a manufacturer's warranty. Your purchase also includes a carrying bag for your device and transducer.

IMPORTANT: Your purchase does not include a compatible smart device.

27. What methods of payment can I use for my outright Lumify purchase?

You can charge your Lumify purchase to a credit card or Philips will invoice against a purchase order.

28. How long will it take for my purchased Lumify transducer to arrive?

Your Lumify transducer(s) should arrive within two weeks of placing your order, but actual delivery time is dependent upon product availability. Larger orders may take longer. Please call (844) 695-8643 if you have questions about your order.

29. What type of warranty is offered with the purchased Lumify solution?

Your Lumify purchase is covered by a 5 year basic warranty that includes access to the support section of our Lumify portal, access to our Philips remote support experts, and coverage for your Lumify transducer(s) against manufacturer's defects. www.lumify.philips.com/web/support- Premium coverage is available at an additional cost through our Xtend Premium offering that provides you with protection against accidental damage.

30. What additional service coverage is available with the purchased Lumify solution?

Philips offers Xtend Premium, a service contract that provides additional coverage for your Lumify purchase. Please refer to Terms and Conditions for more information about Xtend Premium. http://www.usa.philips.com/healthcare/about/terms-conditions.

32. What are the terms and conditions of the purchasable Lumify Service Contract, Xtend Premium?

Xtend Premium provides accidental damage coverage for Lumify transducers purchased by Customer, for the period listed in the quotation. Customer is entitled to an exchange of accidentally damaged transducers (not to exceed 1 transducer replacement per year). Xtend Premium is designed to supplement the warranty coverage on a purchased Lumify transducer; it does not include replacement of lost or stolen transducers. Terms and Conditions of the Philips Service Agreement apply. Xtend Premium offering http://www.usa.philips.com/healthcare/about/terms-conditions.

34. Is there a way to reset the imaging controls to the default gain/depth?  Like a "reset button"?

You can easily reset the imaging controls to the optimized defaults by reselecting the preset.   This will restore depth/gains/settings to the optimized default.

Lumify Support

Contact us

Technical support: +1 (800) 722 9377

Sales: +1 (844) 695 8643

Subscribe or purchase Philips Lumify portable ultrasound

Flexible pricing options starting at $199/month, with 12- & 24-month subscriptions and outright purchase options also available.

Learn more about Lumify pricing  

Find the right Lumify transducer   

Call +1 (844) MYLUMIFY or contact us to learn more about Lumify:

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* Lumify is currently only released for distribution in the USA.